Yesterday, as mentioned on Twitter, my bumper suffered a scratch leaving an always insane parking lot at the Marina Shopping Center just off Hillsdale Boulevard in San Mateo.
I headed back to the office and drove to AAA's location on Delaware Street. Since it had been 9 years since I last had any body work done, the office explained they no longer have agents filing claims in person. It was all done over the phone. They thoughtfully took into account there'd be people like me who actually still tried to drive to the claims office, as I was offered to go to a cubicle that had 2 phones and could file the claim from there. I graciously accepted their offer.
While on the phone with the claims representative, we were discussing which body shop I wanted to use. Believe it or not, my encyclopediaic memory couldn't recall the body shop I last used 9 years ago. They worked on my last car twice and loved the results both times . Lo and behold, the claims rep said she could look into my file history and found it.
Near the end of the claims process, my cell phone was ringing with a number I didn't recognize. It was Hertz, already checking with me to arrange to the rental I'll need once the car goes into the body shop.
This will be the 6th time in 26 years I will need to have body work done on my car. For living in a densely populated area, it's not unusual. Thus, the reason why rates are considerably higher than what they would be in Columbus, OH. I like the progress that's been made in servicing claims. It's still going to be a hassle, but much less of one than I've had previously.
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